Frequently Asked Questions
Browse our frequently asked questions
General Questions
We are a leading
retailer of used test and measurement equipment, specializing in serving the telecommunications,
fibre optics, RF (Radio Frequency), and electronics sectors. All priced very
competitively.
Our inventory features everything from optical spectrum analyzers, oscilloscopes, OTDRs, Ethernet testers and optical fusion splicers to signal generators and network analyzers, sourced from top manufacturers known for their reliability and precision.
The equipment we sell will normally be used and so it is essential you carefully read the description and review the images, if there are any cosmetic defects or otherwise we will Cleary state this within the description and display it in the images.
These may be items which are faulty or simply untested, it is important you review the listing carefully to ensure it is suitable for your needs.
Each device is inspected and tested to ensure it meets manufacturer specifications based on established protocols, we’re an ISO 9001:2015 certified organisation for Quality Management
Currently we do not have a physical retail presence, we are exclusively online.
Unless stated otherwise within the listing description, the device will not be under calibration though this can be arranged at an additional cost.
We do not offer warranties however all purchases are covered by a 14 day money back guarantee in case the item is not as described, please refer to the shipping and returns policy for detailed information.
All advertised devices are in stock in our UK warehouse and available for immediate shipment.
Yes, we regularly purchase equipment, normally this is done in bulk though we may also buyer smaller bundles, please contact us for further information.
These are devices which have either not been tested or are faulty and therefore being sold for parts or repairs. These devices are strictly sold as seen and we do not accept returns on such items.
We are not official distributors, we are simply resellers of used test and measurement equipment.
Purchasing and Financing
We accept payment via BACs (bank transfer) as well as all major debit and credit cards, PayPal and other popular payments apps.
We currently do not offer any leasing options.
You can review our website and make the purchase directly however should you wish to require a proforma invoice, please email in with the relevant details to hello@ttinstruments.com and we will generate an invoice for you, all proforma invoices must be settled via bank/wire transfer.
Shipping & Delivery
Yes we ship worldwide.
We normally ship with DHL,
UPS and FedEx however we have accounts with most of the major carriers.
Please refer to our detailed shipping policy.
Shipping costs are calculated based on the value of the order as well as the destination and dimensions of the package, it also includes packaging and labour costs as well as insurance.
All orders are packed with special care with the relevant packaging used to ensure no damage during transit.
Returns and Exchanges
Please refer to our detailed shipping and returns policy.
Technical Support and Warranties
We do not offer warranties however your order is covered by a 14-day money back guarantee should the item not be as described.
Unfortunately, we do not offer any technical support, it is your responsibility to ensure you purchase devices which are suitable for your testing needs and are familiar with its use.
It may be best to consult the manufacturer data sheet for any trouble shooting. You may also want to visit online forums or training videos found online.
We currently do not offer any training or installation services.
Account and Order Management
After placing your order, you will receive an email with tracking information within 1 business day of your purchase.
You can do this by logging in to your account online.
We will keep you notified of any offers or discounts.